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Refund Policy

Effective Date: 1/6/2025

HVL Maintenance and Cleaning Services LLC Company strives to ensure customer satisfaction with all our cleaning and maintenance services. If you are dissatisfied with our services for any reason, please review our refund policy below:

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Quality: If the services provided do not meet the standards outlined in the service agreement, and the issue cannot be resolved through re-service or corrective measures.

  • Cancellations: If you cancel your service at least 24 hours prior to the scheduled appointment time.

2. Non-Refundable Cases

Refunds will not be granted in the following scenarios:

  • Completed Services: If the service was fully rendered in accordance with the service agreement.

  • Last-Minute Cancellations: If the cancellation occurs less than 24 hours before the scheduled appointment.

  • Customer Error: Issues resulting from incomplete or incorrect information provided by the customer.

  • Force Majeure: Events outside of our control (e.g., natural disasters, emergencies).

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to us at hvlcleaningservices@gmail.com within 2 - 3 days of the service date.

  2. Provide Details: Include your name, service date, and a detailed explanation of the reason for your refund request.

  3. Review Period: We will review your request and notify you of our decision within 3-5 business days.

4. Resolution Process

If your refund is approved:

  • Refunds will be processed to your original payment method within 7-10 business days.

  • Alternatively, we may offer a credit for future services, depending on your preference.

If your refund is denied, we may provide alternative solutions, such as re-performing the service at no additional cost.

5. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

HVL Maintenance and Cleaning Services LLC
hvlcleaningservices@gmail.com
Spanish: 2012798474

English:2017268076

Thank you for choosing HVL Maintenance and Cleaning Services LLC.

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